Warranty Information
Comprehensive warranty protection for your solar investments
Warranty Types
Varies by Product
Each product comes with manufacturer warranty covering defects in materials and workmanship. Warranty periods range from 5 to 25 years depending on the product type.
20-25 Years
Solar panels include performance warranty guaranteeing minimum power output over the warranty period, typically 80-90% of original output.
1-5 Years
Some vendors offer installation warranty covering workmanship and installation-related issues. Terms vary by vendor and installation type.
What's Covered
- •Manufacturing defects
- •Premature component failure
- •Power output below specifications
- •Material degradation
- •Workmanship issues (if applicable)
- •Damage from improper installation
- •Normal wear and tear
- •Damage from accidents or misuse
- •Unauthorized repairs or modifications
- •Damage from natural disasters
- •Cosmetic damage that doesn't affect performance
Warranty Claim Process
Identify Issue
Document the warranty issue with photos and details. Check your product's warranty terms in your account.
Contact Support
Submit a warranty claim through your account or contact our support team with your order number and issue description.
Review Process
Our team reviews your claim and may request additional information or photos. Most claims are reviewed within 2-3 business days.
Resolution
If approved, we'll arrange for repair, replacement, or refund as appropriate under the warranty terms.
Warranty periods vary by product type:
- Solar Panels: 10-25 years product warranty, 20-25 years performance warranty
- Inverters: 5-10 years depending on type
- Battery Storage: 5-10 years
- Mounting Systems: 10-15 years
Always check your product's specific warranty terms, which are available in your order confirmation and product documentation.
To maintain warranty coverage:
- Follow manufacturer installation guidelines
- Use qualified installers for installation
- Keep all purchase and installation documentation
- Register your product warranty if required
- Perform recommended maintenance
- Report issues promptly
Many warranties are provided directly by manufacturers. We facilitate the warranty process, but some claims may require direct contact with the manufacturer. Our support team will guide you through the process and provide necessary documentation and contact information.
Need to File a Warranty Claim?
Contact our support team for assistance with warranty claims or questions about coverage.