Help Center

Find answers to common questions and get the support you need

Frequently Asked Questions

Ordering

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.

Can I modify or cancel my order?

You can modify or cancel your order within 24 hours of placing it. After that, contact our support team for assistance.

What payment methods do you accept?

We accept major credit cards, debit cards, and bank transfers. B2B customers can also arrange payment terms with our team.

Products

What solar products do you offer?

We offer solar panels, inverters, battery storage systems, mounting systems, and all related accessories for residential and commercial installations.

Are products certified and tested?

Yes, all products on our platform are from verified vendors and meet industry standards. Products include relevant certifications (CE, IEC, etc.).

Can I get technical specifications?

Detailed specifications are available on each product page. For additional technical information, contact the vendor or our support team.

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping options. Shipping times vary by location and product availability. You'll see estimated delivery dates during checkout.

Do you ship internationally?

Yes, we ship to multiple countries. Shipping costs and delivery times vary by destination. Check your country's availability during checkout.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard under 'My Orders'.

Returns & Refunds

What is your return policy?

You can return unused products in original packaging within 30 days of delivery for a full refund. Some items may have different return policies.

How do I initiate a return?

Log into your account, go to 'My Orders', and click 'Return' next to the item. You'll receive a return authorization and shipping label.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The funds will appear in your original payment method.

Still Need Help?

Can't find what you're looking for? Our support team is here to help.