Help Center
Find answers to common questions and get the support you need
Frequently Asked Questions
Ordering
Browse our products, add items to your cart, and proceed to checkout. You'll need to create an account or sign in to complete your purchase.
You can modify or cancel your order within 24 hours of placing it. After that, contact our support team for assistance.
We accept major credit cards, debit cards, and bank transfers. B2B customers can also arrange payment terms with our team.
Products
We offer solar panels, inverters, battery storage systems, mounting systems, and all related accessories for residential and commercial installations.
Yes, all products on our platform are from verified vendors and meet industry standards. Products include relevant certifications (CE, IEC, etc.).
Detailed specifications are available on each product page. For additional technical information, contact the vendor or our support team.
Shipping & Delivery
We offer standard and express shipping options. Shipping times vary by location and product availability. You'll see estimated delivery dates during checkout.
Yes, we ship to multiple countries. Shipping costs and delivery times vary by destination. Check your country's availability during checkout.
Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard under 'My Orders'.
Returns & Refunds
You can return unused products in original packaging within 30 days of delivery for a full refund. Some items may have different return policies.
Log into your account, go to 'My Orders', and click 'Return' next to the item. You'll receive a return authorization and shipping label.
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The funds will appear in your original payment method.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.